FREQUENTLY ASKED QUESTIONS

 

 

 

  1. My system says that my certification will or has expired.

 

This means that your CFR or IATA certification needs to be renewed. You need to retake a training course and pass a test to continue shipping hazardous materials. You must re-certify once every 3 years for CFR, IATA is once every 2 years.

 

If you have recently trained then you need to change the dates under “Maintenance” then “Employee”. Enter the date that the employee completed and passed the test for certification. The expiration date is 3 years later for CFR and 2 years for IATA.

 

  1. My UPS, Fed-Ex or Airborne multi-part label will not print or prints incorrectly.

 

Make sure that you have loaded your specific print driver and renamed it “ups”, “FedEx”, or “airborne”. (For example, if you have an Epson FX, go to “start”, “settings”, “printers”, load that print driver, then right click on it, click on rename and name it “ups”)

 

  1. My UPS, Fed-Ex or Airborne multi-part label does not line up correctly.

 

Make sure that you have set the top-of-form on your printer. If you are unsure how to do this, check your manual for proper instructions.

 

  1. My UPS end of day certification does not print correctly.

 

If you are using a dot matrix for both the UPS label and EOD certification you need to have 2 print drivers loaded. One for the UPS label (that is renamed UPS) and one driver for the EOD certification (do not rename).

 

  1. What are UPS book #’s?

 

Book #’s are an 8 digit # used by UPS for billing. This is the # that prints out in the upper left hand corner of the UPS certification. These would have been sent with the paperwork of your original version of Haz-Shipper and can be found in the company information screen.

 

  1. What is my next EOD #?

 

This stands for End of Day. To determine the correct EOD # you need to look on your last UPS certification paper. Your “next” EOD # would be the next number after that. Example: if your last UPS certification # is 90132553 then your “next EOD # “ is 90132554. (Book start # should always remain the same)

 

  1. What is the UPS certification?

 

This is the paper that shows your UPS shipments for the day. You should print 2 copies- one for the UPS driver and one for your records.

 

  1. What do I do if my Technical name is not in the hazardous substance list?

 

If the technical name that you are using is not listed in the hazardous substance list enter your technical name in the box labeled “If not listed in hazardous substance table then add technical names here.” If this is a technical name that is used frequently then put a check mark in the box labeled “save name” Then the technical name will be available in the drop down list labeled “select technical name”.

 

  1. Can I load Haz-Shipper on more than one computer?

 

You must purchase additional licenses to load Haz-Shipper on more than one computer.

 

  1. Can I use Haz-Shipper on my Network?

 

Yes but you must contact Dangerous Goods Council, Inc to purchase a Network license.

 

11.  I ship for 2 different companies, can I use one Haz-Shipper system for both companies?

 

No, you must purchase a system for each company.

 

12.  I printed a UPS label and now the shipment is cancelled. How do I remove that shipment from my UPS end-of-day certification?

 

Go to print certification, than UPS certification. Highlight the shipment you do not want, put a checkmark in the box labeled “click to cancel shipment”, then click on the save icon.

 

13.  UPS needs a copy of a past shipment. How do I get that information?

 

Go to Re-print certification. Select the shipment that you need a copy and select print.

 

14.  I am getting a new computer. What operating system does Haz-Shipper work on?

 

Haz-Shipper works with 95/98/ME/NT/2000/XP.

 

15.  What are the minimum requirements needed to run Haz-Shipper?

 

Haz-Shipper minimum requirements are: Pentium 200 or higher, 32 Megabytes of Ram,

200 Megabytes of free hard-disk space, 15” Monitor (Minimum 800x600 resolution), Keyboard, Mouse, CD-Rom (for Updates)

 

16.  How do I import my templates and customer information into my new version of Haz-Shipper?

 

Click on “Miscellaneous” then “Import from previous version”. Click on “Select Import File”. From here, look in the drive that Haz-Shipper was loaded (by default C) or A for floppy. Choose the hmt version you will be importing from (HMT4x; HMT5x). Double click the hmt file (HMT4x-hmt.mdb; HMT5x-hmt2000). To complete import click on “Import Customers”, “Import Templates”, “Import Shipments”, “Other”(company info, technical names, inner/outer pkgs, employee info).

 

17.  How do I backup my templates and customers in version 7.

 

Click “Miscellaneous” then “Backup/Restore”. Select “templates”, “customers” or “both”. Click backup. Choose where to backup to then click “ok”.